General FAQs Print

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Do you offer a money-back guarantee?

Yes, our hosting packages include a 30 day money back guarantee for new customers. Domains are not refundable, but can be transferred to another provider.

How long does it take to activate my account?

Each order has to be manually checked for fraud before purchasing, so the activation process may take a few hours. You'll be notified by email throughout the process.

What payment methods do you accept?

We accept credit cards (Visa, MasterCard, American Express, Discover), PayPal, and checks on a per customer basis.

Will you migrate my site from another provider?

Yes, as long as your current host uses cPanel. Depending on the setup, we may be able to migrate the site anyways, even if it is running a different control panel. After you setup your account enter a support ticket and we'll perform the migration.

Do I need a domain name for a hosting package?

Yes, you do need a domain name in order to sign up for a hosting package. We provide a domain registration service and you can register a new domain at the time of order. You can also transfer an existing domain or point one at our servers from another registrar.

What kind of support do you offer?

We offer support via a ticketing system. When necessary, we can schedule a video call by appointment. With our ticketing system you simply enter a message about your issue, and go on with your day. We respond to the issue as quickly as possible and you get notified via email when we're done, or need more feedback.

Do you offer backup services?

Your data is protected against hardware failure, and we do create individual account backups several times a week. Recoveries are available as a convenience. However, backing up your data is ultimately your responsibility. If your data is valuable we highly recommend that you implement a backup process of your own, that is appropriate for your needs. We can assist you with this.

What if I go over my monthly bandwidth limit?

We have soft caps on our accounts, we don't like to charge for overages, but if it seems that you'll be going over your limit regularly we ask that you upgrade to the next higher package. If you do go over we will not turn off your account like some other hosts do. However, if we notice an unusually high spike that puts you dramatically over your limit we may deactivate the account to protect the others on the server, we will attempt to contact you before doing so. If you expect an unusually high load, you may want to notify us in advance.

Can I upgrade/downgrade my account?

Yes, you may upgrade or downgrade an account from the client area at any time.

How many accounts do you put on a server?

This varies depending on the number of active accounts at the time as well as the strain each account puts on the server. We monitor our servers regularly and ensure that the server remains at a reasonable load so that your site's performance we be optimal. If your site grows large enough where it is putting strain on the server and affecting other accounts, we may contact you and discuss transferring your account to another server with a smaller load.

Where are your servers located?

We have servers located in Atlanta, GA.

Can I host adult, warez or illicit sites or content?

No, please see our AUP for permissible and non-permissible content.

Do you do pro bono work?

While we have participated in charitable work in the past it is not possible for us to commit to unpaid engagements at this time.

Can you work on my project in exchange for equity?

We are not an investment firm, and are unable to finance your startup. Depending on the size of your project, you may need to find external investors to be able to finance the development of your project. We do accept equity in some cases, but this is generally a small amount as part of a long term consulting/advisory arrangement in addition to the standard payment for services in order to cover operational expenses.


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